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This course is intended to provide overview of the utilities industry. The goal is to help bring the audience up to speed on the fundamentals of the industry & get acquainted with utility industry value chain. Provides an understanding of how Utilities operate across Generation, Transmission and Distribution, & Retail It begins with a general overview of how the various industries – electric, gas, water, wastewater – operate at their most basic levels. It then explains de-regulation & key challenges in de-regulation scenario.


A commonly held definition of a public utility is that of an enterprise that provides certain classes of services to the public including transportation, telephone and telegraph services, power, heat and light and community facilities for water and sanitation.

For the purposes of this training the focus is inclusive of the following utilities industry segments that classifies as sectors within the Utilities practice:


Includes the generation, trading, transmission, distribution, retail, metering and customer care segments of electricity providers.

Natural gas

Includes the distribution, metering, retail and customer care segments of end use natural gas providers

Water & Wastewater

Includes the supply, treatment, distribution, metering and customer care segments of water and wastewater providers .

Retail in the electric utility industry supplies power to consumer in a deregulated market.


Meter reading – Meters are read by utility company in order to produce a bill. Now days manual meter reading is replaced by new technologies such as advanced meters are enabling utilities to collect data remotely over telecommunication lines.

Billing – once the data has been collected, a bill is calculated, printed and mailed to the customer. Some utilities offer this electronically as well via websites or automatic bank drafting.

Payment and presentment – once the payment is received from the customer, it is processed and credited to the utility’s account.

Collections – Unpaid invoices are considered in arrears and various attempts are made to collect payment. Supply is disconnected in paid within stipulated time.

Regulatory affairs –Utilities are required to submit periodic reports of their operations as well as produce documentation for rate increase requests, to seek permission for new generation or T&D projects and for M&A.

Customer care – utilities often offer customer contact centers, websites, walk-up payment facilities and other programs designed to create a positive experience for their customers.


SAP ISU Process


Consultants are placed at

Contus Support
Span Technologies

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